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FAQs

Hexatile

We provide two color temperatures: cool white (6500k), and warm white (3000k).

Each module produces 81 lumens.

Each hexatile is rated for 60,000 hours (6.84 years). Furthermore, if you every need a replacement, simply send us an email and we'll ship a hexatile out to you free of charge! 

We suggest a maximum amount of 20 hexatiles to connect with one power supply. Furthermore, each set comes with 1 power supply. Example: if you buy a 10 piece variant with a quantity size of 2, you'll receive 2 power supplies. You have the option of either using only 1 power supply out of the 2 given since you can connect up to 20 hexatiles per power supply or you can use both of the power supplies (2) to split your design. 

Want to connect more than 20 hexatiles? Here's how you do it:

If you'd like to connect more than 22 hexatiles, simply add an extra power supply to your display. Example: if you buy a 10 piece variant with a quantity size of 4, you'll receive 4 power supplies since every set includes one power supply. However, you'll only need to use 2 of the power supplies if you plan on joining all 40 hexatiles together. To add, you can also use all 4 power supplies if you want to split your designs.

The widest part of each module (corner to corner) measures 117mm. More information on specifications can be found here

No batteries or recharging needed with the hexaTile Touch. Furthermore, each kit comes with a wired power supply that's attached to the bottom of one hexatile. To add, the rest of the hexatiles are powered through electromagnets.

The hexagon modules can be attached to the wall by either using the sticky pads provided to you or using the holes on the back of each module to hook onto nails.

No. The modules require tactile and physical interaction.

The hexaTile Touch can be installed almost anywhere in your home/apartment. Furthermore, if you're planning to place the tiles on the ceiling then we recommend utilizing a good/strong attachment method. To add, the modules are NOT waterproof, so they shouldn't be used in environments exposed to moisture/water. Thus, the modules shouldn't be used outside or near water. 

Wired Adapter

The hexatiles are powered by a wired power adapter that is attached to the back of one hexatile. 

Magnetic Power

Each hexatile edge contains electromagnets, which allow the power to be transferred through each hexatile.

Shipping

Yes, we do! However, our shipping time frame for worldwide shipping (excluding the US) is currently 2-7 business days. This delivery time frame can vary depending on your location. 

Typically yes, we ship orders placed before 3:30PM PST / 6:30PM EST the same day Monday–Friday excluding holidays, and inventory delays. However, this time frame can vary during peak periods. 

If you entered incorrect shipping information for your order, please contact us as soon as possible. Furthermore, we'll do our best to change your shipping information, but we can't guarantee anything in this case, since our orders are processed and shipped very quickly after purchase.

Insured Shipping and Handling: 2-7 business days. 

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch. 

We ship Monday through Friday.

Other

The power cable supplied is 1 meters in length.